Genesis Intelligent Assistant secures the top spot among luxury brands in the J.D. Power 2024 U.S. Open ICE App Report

The Genesis Intelligent Assistant app claimed the top ranking among luxury brands in the J.D. Power 2024 U.S. OEM Internal Combustion Engine (ICE) App Report. With a score of 874, the Genesis Intelligent Assistant app significantly outpaces the industry average score of 742 by an impressive 132 points.

This accomplishment ranks Genesis second overall among all automakers’ internal ICE vehicle mobile applications and marks a 77-point improvement from the previous year, driven by Genesis’ relentless pursuit of excellence in its connected services ecosystem.

“This recognition from J.D. Power demonstrates our commitment to delivering exceptional customer experiences,” said Claudia Márquez, chief operating officer of Genesis Motor North America. “We are always listening to our customers and prioritizing their needs to provide them with the best experience possible throughout their vehicle ownership journey. This is evident through the ongoing development and implementation of new features in the Genesis Intelligent Assistant app.”

Key factors driving the Genesis Intelligent Assistant app’s success:

1. Focus on end-to-end quality of the entire connected car ecosystem
2. Improved speed, accuracy and overall reliability of remote commands
3. Voice of the customer-based UX/UI enhancements to key features

The Genesis Intelligent Assistant app is designed to enhance the driver experience with features that anticipate owners’ needs. The Genesis Intelligent Assistant app is user-friendly and features a robust suite of valuable tools and important information ready at your fingertips. With continuous updates, the app is equipped to integrate various advanced features for future Genesis models.

The J.D. Power U.S. OEM ICE App Report gauges ICE vehicle owners’ experience with their brand’s mobile app. Insights are derived from surveying ICE vehicle owners and an assessment of the most relevant mobile apps. Results are based on a standardized assessment process that includes more than 270 best practices, including more than 150 mobile app functionality-specific attributes. The report includes the top 33 award-eligible branded apps from automakers that sell ICE vehicles in the United States.

For more information about the Genesis Intelligent Assistant app and the comprehensive range of Genesis Connected Services, visit www.genesis.com.